Shipping Policy
Last Updated: August 18, 2026
NexaSocial is a digital service — a pre-launch waitlist and, for the Lifetime Deal, Founding Member, and Supporter Program purchases described on this site, access to the NexaSocial platform once it launches. As such, no physical products are shipped, and there is nothing to deliver by post or courier.
Digital Delivery
Access Confirmation: access is granted immediately upon successful payment confirmation from our payment processor (Razorpay, or Stripe once enabled). There is no manual provisioning step in the current, pre-launch checkout flow — the confirmation is automated and typically completes within seconds of your payment being captured.
Delivery timeline: immediate — typically within a few seconds of payment confirmation, and never more than a few minutes even under high load, since confirmation is triggered by the payment gateway itself rather than a manual review step.
Delivery confirmation: you will receive an email receipt at the address you provided at checkout once your purchase is confirmed. For the Lifetime Deal and Founding Member, this email also confirms your priority-access position; once the full NexaSocialplatform launches, we will separately email you with account setup instructions.
Delivery Issues
If you completed a payment but did not receive a confirmation email within 24 hours, please check your spam folder first, then contact us at [email protected] or via our Contact Us page, including your payment ID (shown in your Razorpay payment confirmation), and we will resolve the issue promptly.
Contact
Questions about accessing your purchase: [email protected].