Cancellation and Refunds Policy

Refund Eligibility

Because these are digital purchases that grant access immediately upon payment, all purchases are final and non-refundable, except as expressly required by applicable Indian law. This is disclosed at checkout, and you are required to explicitly acknowledge it before completing your purchase — it is not a term buried in this policy alone.

Defective or materially misrepresented purchases: regardless of the above, if your purchase does not function as described or was materially misrepresented, contact us at [email protected] within 14 days of purchase for a resolution — repair, or a refund, at our discretion.

Duplicate or erroneous charges: if you were charged more than once for the same purchase due to a technical error, contact us and we will refund the duplicate charge in full.

Cancelling Founding Member

Founding Member is a per-period rate, not a true one-time purchase — but there is nothing to actively cancel in the way a recurring subscription requires:

• Via Razorpay (the only provider currently enabled): each billing period is a separate manual purchase. We send a reminder email 7 days before your current period lapses, and your rate simply ends if you choose not to repurchase — there is no automatic renewal charge to cancel, and nothing further is owed once a period ends without renewal.
• Via Stripe (not currently enabled): once available, Founding Member via Stripe will auto-renew as a real subscription, cancellable at any time through Stripe's standard subscription-cancellation flow. This page will be updated with the exact steps once that path goes live.

In both cases, a charge already made for a period you've started follows the Refund Eligibility section above — it is not refunded simply because you later decide not to renew.

Refund Processing

Approved refunds are processed to your original payment method within 5–7 business days of approval. How long it takes to appear on your bank or card statement after that depends on your bank and is outside our control.

GST on Refunds

For domestic (India) customers, an approved refund is processed net of the GST originally charged on that purchase, per standard tax practice. Our current tax treatment for international customers bills these sales as a zero-rated export of services, so no GST is applied to the original charge or the refund.

Contact for Refund Requests

All refund and cancellation questions: [email protected] or via our Contact Us page. Include your order or payment ID (visible in your Razorpay payment confirmation email) to speed up processing.

Once the full NexaSocial platform launches with a subscription pricing model, this policy will be updated to describe subscription-specific cancellation and refund terms, and you will be notified per our Terms of Service.