Data Deletion Instructions
This page explains how to request deletion of your personal data from NexaSocial's systems. NexaSocial is currently pre-launch — there is no account or login on this site, so requests are handled by email today. Once the full platform launches, self-service deletion will also be available directly from your account dashboard.
Submit a Deletion Request by Email
Send an email to our Data Protection Officer with the address you used to join the waitlist or make a purchase:
Email subject: Data Deletion Request
Include in your email:
- The email address you used to join the waitlist or make a purchase
- Whether you'd like everything deleted, or just specific records
What Data Gets Deleted
Upon a completed deletion request, we permanently remove:
Deletion Timeline
Within 3 business days
We confirm receipt of your deletion request and remove your personal data from our production database.
Within 30 days
All data is purged from backup systems. You receive a final deletion confirmation email.
Data We May Retain
Certain data may be retained beyond 30 days where required by law:
- Financial transaction records required for tax and accounting compliance (retained for the legally mandated period in your jurisdiction, typically 7 years)
- Anonymized, aggregated usage statistics that cannot identify you individually
- Data necessary to comply with a court order or legal investigation
Contact
For any questions about data deletion or your privacy rights, contact:
RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED
Data Protection Officer
Email: [email protected]
Response time: within 2 business days
For more information on how we handle your data, please read our full Privacy Policy.